Metro Trains Sydney

Learn how Toustone ensures all key performance metrics are achieved on time, every time with better data and better decisions.

Metro Trains Sydney

Learn how Toustone ensures all key performance metrics are achieved on time, every time with better data and better decisions.

About

Metro Trains Sydney (MTS) is now in its third year of operating Australia’s first fully automated passenger railway. The opening of the Metro North West Line on 26 May 2019 has delivered the Sydney Metro promise of connecting people with places, providing 13 metro stations, 4000 commuter car parking spaces and a metro service running every four minutes in the peak.

In 2024, Sydney will have 31 metro railway stations and a 66-kilometre segregated metro railway system. There will be capacity for a metro train every two minutes in each direction under the Sydney Harbour and city centre. It their commitment to make sure we are ready for this next chapter.

Transport Operation

What are your thoughts on Toustone DI?

“Get on board! Take a look at the difference this can make for your business, providing accurate, efficient information with graphics to support, and let’s not forget the trend analysis!!”

Ella Peters, Network Standards and Performance Manager at Metro Trains Sydney

Transport Operation

What are your thoughts on Toustone DI?

“Get on board! Take a look at the difference this can make for your business, providing accurate, efficient information with graphics to support, and let’s not forget the trend analysis!!”

Ella Peters, Network Standards and Performance Manager at Metro Trains Sydney

GMP

The Challenge

The system of service delivery reporting used by MTS was highly manual and labour intense. They recognised that there was an opportunity to leverage data to improve reporting and enhance their service delivery, creating a competitive advantage. However they did not have the in-house capabilities to deliver a solution, so they went in search of a partner.

A tender was put out with a set of specific performance objectives, benchmarks, and obligations. Due to the complex nature of the solution, Toustone was the only one to deliver a cloud-based automated reporting and visual dashboard solution successfully.

“From their first pitch to win the tender they were a step above the other tenders, they did a great job understanding the scope, it is complicated.” ~ Nigel Essex, GM of Finance and Business Services at Metro Trains Sydney

Train Operator

The Challenge

The system of service delivery reporting used by MTS was highly manual and labour intense. They recognised that there was an opportunity to leverage data to improve reporting and enhance their service delivery, creating a competitive advantage. However they did not have the in-house capabilities to deliver a solution, so they went in search of a partner.

A tender was put out with a set of specific performance objectives, benchmarks, and obligations. Due to the complex nature of the solution, Toustone was the only one to deliver a cloud-based automated reporting and visual dashboard solution successfully.

From their first pitch to win the tender they were a step above the other tenders, they did a great job understanding the scope, it is complicated.” ~ Nigel Essex, GM of Finance and Business Services at Metro Trains Sydney

The Solution

Toustone implemented a Decision Intelligence solution to gather complex data and automate the analysis and generation of visual reports. This reduced the labour previously required to extract the data and create reports manually. The automation provided the dual benefit of cost savings and removing the risk of errors due to manual handling of data.

All the train, station, and patronage data is now viewable in one location for fast efficient insights. This provides MTS with an overall view of high-level metrics that are easily drilled down to an individual train journey. From here, MTS can get a quick and accurate performance analysis and specifically target any issues to improve their service delivery immediately.

For instance, many factors contribute to delivering a consistent journey time. One factor might be a door that takes too long to open or close. With the implementation of Toustone’s DI solution, MTS can now immediately identify which door is having issues and take steps to correct it to maintain consistent service.


This was a hugely successful project that is held out as the benchmark for how other projects should be run.” ~ Nigel Essex, GM of Finance and Business Services at Metro Trains Sydney

GMP
GMP
GMP

The Solution

Toustone implemented a Decision Intelligence solution to gather complex data and automate the analysis and generation of visual reports. This reduced the labour previously required to extract the data and create reports manually. The automation provided the dual benefit of cost savings and removing the risk of errors due to manual handling of data.

All the train, station, and patronage data is now viewable in one location for fast efficient insights. This provides MTS with an overall view of high-level metrics that are easily drilled down to an individual train journey. From here, MTS can get a quick and accurate performance analysis and specifically target any issues to improve their service delivery immediately.

For instance, many factors contribute to delivering a consistent journey time. One factor might be a door that takes too long to open or close. With the implementation of Toustone’s DI solution, MTS can now immediately identify which door is having issues and take steps to correct it to maintain consistent service.

This was a hugely successful project that is held out as the benchmark for how other projects should be run.” ~ Nigel Essex, GM of Finance and Business Services at Metro Trains Sydney

GMP

Key business outcomes

  • Oversight of all rail operations with increased efficiency and speed
  • Improve service delivery based on automated reports and insights
  • Reduce labour cost by removing manual data handling
  • Enhance data integrity with cloud hosting and automating reports
  • Decision-making based on accurate, up-to-date data!

Key business outcomes

  • Oversight of all rail operations with increased efficiency and speed
  • Improve service delivery based on automated reports and insights
  • Reduce labour cost by removing manual data handling
  • Enhance data integrity with cloud hosting and automating reports
  • Decision-making based on accurate, up-to-date data!
GMP
Transport Operation

Testimonial

“We have taken what we needed to achieve minimally and increased it 100 fold, not 10 fold, a 100 fold! Toustone has been able to provide far more accurate detail than any other service we have worked with previously. We have gone from absolutely nothing and bad excel reporting to actual live data feeds inside a year… it’s amazing.”

Ella Peters, Network Standards and Performance Manager at Metro Train Sydney

Transport Operation

Testimonial

“We have taken what we needed to achieve minimally and increased it 100 fold, not 10 fold, a 100 fold! Toustone has been able to provide far more accurate detail than any other service we have worked with previously. We have gone from absolutely nothing and bad excel reporting to actual live data feeds inside a year… it’s amazing.”

Ella Peters, Network Standards and Performance Manager at Metro Trains Sydney

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